Fostering employee loyalty is the first step to creating customer loyalty. Most businesses depend on loyal customers for their bread and butter, and occasionally for their [ read more...]
When I am interviewing potential employees, one of the traits that I look for is confidence. I’m not referring to hubris or arrogance, but someone who [ read more...]
Von Clausewitz, the great military strategist, observed that it is the mark of inadequate commanders to fail to seize the initiative because they overestimate the strength [ read more...]
Last week, I told you about the remarkable athletic performances I witnessed at the London Olympic Games. My wife tells me that it’s a good thing [ read more...]
1. I will not assume that the person with the credentials is the person with the power. 2. I will not confuse visibility with credibility [ read more...]
Like everyone else, I have accumulated my share of enemies in the course of a lifetime. It’s nothing to be ashamed of. Forgive they enemies [ read more...]