Category Archives for Communication

Brevity is the soul of communicating

A third grader had to do a book report, and he chose a Socrates biography.  His report consisted of three succinct sentences: Socrates was a philosopher. He talked a lot. They killed him. Not much more to say about brevity.  Maybe that’s why U.S. President Franklin D. Roosevelt said, “Be sincere.  Be brief.  Be seated.” […]

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Communication Need Not Be Complicated

Several years ago, a seasoned plumber wrote to the U.S. Bureau of Standards promoting a new procedure for cleaning pipes. The bureau replied: “The efficiency of the recommended solution is completely undisputed. However, there is an inherent incompatibility between the aforementioned solution and the basic chemical structures of the commonly used materials in current household […]

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Calm Your Emotions Before They Get Out Of Control

A young woman was waiting for her flight at a big airport, so she decided to buy a book to read and a packet of cookies to snack on.  She sat down in an armchair in a VIP lounge to relax and read in peace. A man sat down in the next seat, opened his […]

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Wash Your Mouth Clean Of These Career-Killing Phrases

How many of you remember your mom or dad washing your mouth out with soap when you said a bad word and got caught lying? I don’t know if it’s still a common practice, but many people of my generation remember the awful taste this left in their mouths and dutifully passed this teaching opportunity to their children. […]

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Make The Call To Improve Phone Skills | Harvey Mackay

Make The Call To Improve Phone Skills

The world is getting smaller every day. Thanks to advances in technology, we can be connected to points around the globe in seconds through our computer or telephone. We can even be on the other side of the world almost in person in a matter of seconds. Businesses can easily reach people and places that […]

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Communication is a vital management skill

A construction worker walked up to the reception desk at a doctor’s office and was asked why he was there. “I have shingles,” he replied. She asked for his name, address and insurance information and told him to have a seat. Ten minutes later, a nurse called his name, took him back to the examining […]

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Encouragement is verbal sunshine

Lord Chesterfield, in his famous letters to his son, said:  “My son, here is the way to get people to like you.  Make every person like himself a little better, and I promise that he or she will like you very much.” Most of us are aware of the tremendous power of encouragement, yet we […]

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Learn how to say that dirty 2-letter word

The other day I was with a friend who was telling me how stressed he was.  He felt everyone wanted a piece of him and he was spread too thin.  He didn’t want to disappoint people, especially family.  I told him he needed to learn how to say no. Like most of us, he had […]

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Correcting the blind spots between men and women

You already know from John Gray that men are from Mars and women are from Venus, but do you know how to promote interplanetary cooperation at the office? After decades of striving for gender equality in the workplace, you’d think the tough questions would be answered. You would be wrong. According to a terrific new […]

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Don’t Get Mad and Don’t Get Even Either

  Like everyone else, I have accumulated my share of enemies in the course of a lifetime. It’s nothing to be ashamed of. Forgive they enemies is a very difficult advice for many of us to follow. After all, if someone has harmed us, we tend to want to get back at them. We can […]

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