“Everybody needs four things in life: Something to do, someone to love, someone to believe in and something to hope for.” I wish I had said [ read more...]
There are two types of experts… and it’s very important to distinguish between them: There is the expert who can make something happen, and there is [ read more...]
If you knew two little words that could improve your sales, you’d use them, wouldn’t you? When you see your customer has some reservations, it makes [ read more...]
For about six weeks every year, beginning in late December and continuing through early February, football fans get the ultimate fix: the college bowl games, The [ read more...]
Diplomacy is all about making the right choices. When I persuaded my wife, Carol Ann, to say “I do” ages ago, we entered serious negotiations to [ read more...]
“Dilbert,” which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at [ read more...]