A young woman was waiting for her flight at a big airport, so she decided to buy a book to read and a packet of cookies to snack on. She sat down in an armchair in a VIP lounge to relax and read in peace. A man sat down in the next seat, opened his magazine and started reading. When she took out the first cookie, the man took one also. She felt irritated but said nothing. She just thought, “What nerve! I’d like to punch him for being so rude!”
For each cookie she took, the man also took one. This infuriated her but she didn’t want to cause a scene. When only one cookie remained, she thought to herself, “What will this rude man do now?”
Then the man, taking the last cookie, divided it into half, giving her one half. That was too much! She was really angry now. In a huff, she took her book, the rest of her things and stormed off to board the plane. When she sat down in her seat on the plane, she looked into her purse to take out her reading glasses, and to her surprise, her packet of cookies was there, untouched and unopened. She felt so ashamed. She realized that she was wrong.
The man had shared his cookies with her willingly, while she had been very angry, thinking that he was helping himself to her cookies. And now there was no chance to explain herself, nor to apologize.
Have you ever lost your cool and then realized later that you were in the wrong? I’m sure that most of us have. Let’s save ourselves some embarrassment and make sure that we are in possession of all of the facts before reacting.
Dale Carnegie said: “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotions.”
Actor Will Smith expanded on that and said: “Human beings are not creatures of logic; we are creatures of emotion. And we do not care what’s true. We care how it feels.”
We all get angry at work sometimes. If your buttons get pushed, you might need to practice some relaxation techniques, so you don’t lose control. According to the American Psychological Association, a few simple relaxation tools can help calm angry feelings. They list deep breathing; choosing a calming phrase like “Relax” or “Take it easy” and then repeating it to yourself; visualizing a relaxing experience; and practicing slow, yoga-like exercises to relax your muscles and calm your nerves.
Smart people don’t let their emotions get out of control. Before exploding at work, remember this advice.
Mackay’s Moral: Don’t let your emotions get the best of you; let them show the best of you.
Seven-time, New York Times best-selling author of "Swim With The Sharks Without Being Eaten Alive," with two books among the top 15 inspirational business books of all time, according to the New York Times. He is one of America’s most popular and entertaining business speakers, and currently serves as Chairman at the MackayMitchell Envelope Company, one of the nation’s major envelope manufacturers, producing 25 million envelopes a day.
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