Category Archives for Advice

Time Management Tips From A Pro

Did you resolve to get more organized in 2012?  How is that working out for you so far? Managing your time is perhaps the most difficult organizational challenge you face.  You can always declutter your desk, rearrange your workspace, or get your files in order.  But getting control of your schedule is one of those […]

Continue reading

Take Care of Your Customers or Someone Else Will

No business can stay in business without customers.  How customers are treated and sadly, mistreated, determines how long the doors stay open.  Poor quality service has probably doomed as many businesses as poor quality products. Enter the “guru of customer service,” John Tschohl.  He earned that moniker from USA Today, Time and Entrepreneur magazines.  After […]

Continue reading

How To Make New Year’s Resolutions You’ll Actually Keep

New year, new you?  Every year, we fool ourselves into thinking that at the stroke of midnight January 1, we will be able to make changes both large and small.  And every year, it seems, we realize that isn’t as easy as it sounds. Making a New Year’s resolution is like setting any other type […]

Continue reading

Become “The Most Likely To Succeed”

Were you voted “most likely to succeed” back in high school?   That moniker had mixed implications.  A recent survey reported in The Wall Street Journal showed that about one third of the respondents described the award as a “burden,” creating pressure to live up to expectations.  I suppose that could create some uncomfortable moments […]

Continue reading

Don’t Give Up Too Quickly When New Employees Lag

Coach Mike Krzyzewski (better known as Coach K) recently became the winningest coach in college basketball Division 1 history.  However, he almost didn’t get the chance. Coach K was nearly fired after his first three years at Duke University after going 21-34 in his second and third year, and 7-21 in the powerful Atlantic Coast […]

Continue reading

Are There Really Just Two Alternatives?

We live in a culture where compromise seems impossible.  A meeting of the minds may consist of agreeing that the other party is wrong and the situation is hopeless.  We sure can’t look to our political leaders, the ultimate deal-makers, because the chasms are too great. How did we get to this point?  Can this […]

Continue reading

The Power Of ‘Why’

Whether you’re managing a team of employees or you’re on your own, remember that although what you do and how you do it are important, it’s the “why” that provides real motivation to succeed. An experiment conducted by the University of Pennsylvania’s Wharton School of Business demonstrates the power of “why.”  At a university call […]

Continue reading

Giving Thanks For Your Customers

Today’s mail included the first holiday greeting of the season – for Thanksgiving.  One of our vendors sends us an eye-catching Thanksgiving card every year, thanking us for our business.  This is an approach I started my first year in business. What I love about this custom is that our greeting never gets lost in […]

Continue reading

Open a book … open a mind

Our lives basically change in two ways – the people we meet and the books we read. My friend, the late Charles “Tremendous” Jones shared this notion with me several years ago, and as an author, I took it as both a compliment and a challenge. In fact, I thought it was so powerful that […]

Continue reading

Speed Kills

The greatest trick in business is to create a breakthrough product category, like the computer. The greatest trick in marketing is to convince people that they actually need it. The computer has three basic strategic values: speed, cost effectiveness, and quality. Three, not one. Three. The problem is, there is too much emphasis on speed. […]

Continue reading
>