Category Archives for Work

More street-smart ideas to try | Harvey Mackay

More street-smart ideas to try

You learn to be book smart in school, but you better not forget that you need to also be street smart.  As I like to say, knowledge does not become power until it is used!  I succeeded because I have street smarts that I either developed or picked up throughout my career from some of […]

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Your business is known by the customers you keep | Harvey

Your business is known by the customers you keep

Few issues baffle me more than the lack of service that businesses think their customers will tolerate.  I just don’t understand how some companies keep their doors open.  On the other hand, I’m sure that some of those businesses can’t figure out why they lose customers. I receive lots of mail from folks who have […]

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The worst failure is the failure to try | Harvey Mackay

The worst failure is the failure to try

Failure can become a weight or it can give you wings. That is the message I hear every spring when I attend the Horatio Alger Awards Ceremony in Washington, D.C., where 10 new members are inducted annually.  I was honored to be one of them in 2004.  During the short speeches given by new members […]

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Optimists see opportunities in challenges | Harvey Mackay

Optimists see opportunities in challenges

Two hikers were camped out overnight in the mountains.  A thunderous voice roused them from their sleep.  The voice said, “This will be the saddest day or the happiest day of your lives,” then instructed them to pack up their belongings, make their way to the river, gather stones in their backpacks that they couldn’t […]

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Be careful when offering criticism

When you offer criticism, be aware of whom you are criticizing and how they might receive it. Case in point:  A number of years ago, my son David was entering his senior year at Stanford University.  He thought it might be fun to spend his last college summer freewheeling in San Francisco, working five or […]

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Mentoring works both ways | Harvey Mackay

Mentoring works both ways

Anyone who doesn’t understand the value of one minute hasn’t been paying attention to my good friend Ken Blanchard.  Starting with his “One Minute Manager” and moving through a series of bestsellers, he has shown his millions of fans how just sixty seconds can improve your chances for success. Good news – he’s at it […]

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Compliments || Harvey Mackay

Compliments do wonders for our sense of hearing

Mark Twain once said, “I could live for two months on one good compliment.” We all love to receive compliments.  They make everyone feel better.  Turns out studies show that compliments can also help people perform better. In a study published in PLoS One, researchers at the National Institute for Physiological Sciences at the University […]

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Humor in business is no joke | Harvey Mackay

Humor works at work

Life is funny, the saying goes.  And when it isn’t funny, sometimes a sense of humor is what gets us through the tough times. Humor plays a special role at work.  As critical as it is to take your work seriously, it is equally important to NOT take yourself too seriously.  Many years ago, a […]

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Stress is a fact of life | Harvey Mackay

Stress is a fact of life

Stress is a used, misused, abused and overused word in our daily conversations.  But what is stress, clinically speaking?  Dr. Hans Seyle, the father of Stress Management Research, said “Stress is the wear and tear on your body caused by life’s events.”   He believed the most frequent causes of stress are an inability to […]

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Employee retention a cause for reflection | Harvey Mackay

Employee retention a cause for reflection

Employee retention is a hot business topic today.  No longer do people stay at the same company for 25 years and collect the gold watch like in years past.  In fact, according to U.S. Bureau of Labor statistics, the average worker will have 12 jobs from age 18 to 48.  A shocking statistic.  That alone […]

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