Category Archives for Customers

Get results when you complain

Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer. “What are you doing?” he asked the clerk. “I’m settling a customer complaint,” said the clerk. “No, you’re not,” said Field. “Give the customer what she wants.” Is the customer always right?  […]

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Take Care of Your Customers or Someone Else Will

No business can stay in business without customers.  How customers are treated and sadly, mistreated, determines how long the doors stay open.  Poor quality service has probably doomed as many businesses as poor quality products. Enter the “guru of customer service,” John Tschohl.  He earned that moniker from USA Today, Time and Entrepreneur magazines.  After […]

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